Utilities

UTILITY BILLS (Electric, Water & Sewer)

Utility bills must be paid by the 10th of each month. Payment options include cash, check, money order, or credit/debit card. Checks or money orders should be made payable to the Village of Monroeville. When processing your utility payment at the Village Administrative Office, please ensure you bring your utility invoice with you. This will help reduce costs and improve time efficiency. Additionally, you may enroll in automatic withdrawal, which incurs no fees. The authorization form for automatic withdrawal can be downloaded from the Available Documents section of this page. The available payment options are as follows:

·       Payments can be made in person at the Village Administrative Office, located at 21 N Main Street, Monroeville, either in the lobby, at the drive-up window, or through the 24/7 night-drop box situated just past the drive-up window. The office is open for lobby and/or drive-up window payments from Monday to Friday, between 8:00 AM and 4:30 PM.

·       Payments can also be mailed to the Village Administrative Office. Kindly address your envelope to Village of Monroeville, P.O. Box 156, Monroeville, OH 44847. Ensure that checks or money orders are made payable to the Village of Monroeville.

·       Payments can be processed via debit or credit card at any time through . Visit www.GovPayNow.com, utilizing the Pay Location Code (PLC) number 4996. Please note that the GovPayNow website imposes a non-refundable processing fee for each payment made. Customers may also contact the Village Administrative Office at (419-465-2922) to facilitate a credit or debit card payment, or they can reach out to GovPayNow directly at 1-888-604-7888 for processing. The GovPayNow platform accepts MasterCard, Visa, American Express, Discover, and debit cards. 

·       Customers have the option to set up automatic payment withdrawals from a checking or savings account on the 10th of each month. If the 10th falls on a Saturday, the withdrawal will take place on Friday, the 9th. Conversely, if the 10th is a Sunday, the withdrawal will occur on Monday, the 11th. The authorization form for automatic withdrawals can be downloaded from the Available Documents section of this page. Once you are enrolled, you will continue to receive a physical copy of your utility bill, which will feature the "Automatic Payment Plan" stamp on the invoice.

·       If you are paying by check, PLEASE AVOID POST-DATING YOUR CHECK. This practice ensures that your payment is not posted to your utility account on the day it is received by our office.

Monthly utility bills are processed during the final days of the month before their due date. All bills are dispatched through the postal service. A few years ago, the USPS decided to transfer bulk mailing operations from smaller post offices to larger facilities. Our bulk mailings, which encompass utility bills, are now delivered to the Norwalk Post Office, marking the initial stage of their journey. Subsequently, they are forwarded to the Cleveland mail distribution center for processing. After processing, they are returned to the Norwalk Post Office and then sent to our local post office. Due to this multi-step procedure, the date on which you receive your utility bill may vary from month to month. We cannot assure you that your bill will arrive by the 1st of the month. If you have not received your bill in a timely manner at any point, please contact our office, and we will inform you of the amount due.

When reviewing your utility bill, you will notice both a "NET" amount and a "GROSS" amount. The "NET" amount is due if your payment is received by the 10th of the month. We provide a grace period of one to two days, depending on whether the 10th falls on a weekend. It is important to note that after this grace period, the "GROSS" amount must be paid to keep your account in good standing. The "GROSS" amount includes a late fee of 10%.

In the event of delinquent payment, information regarding the shut-off deadline can be found at the bottom of your utility bill. ANY PAYMENT MADE WITHIN 72 HOURS BEFORE THE SHUT-OFF DEADLINE MUST BE IN CASH, MONEY ORDER, OR DEBIT/CREDIT CARD. CHECKS WILL NOT BE ACCEPTED. FULL PAYMENT IS NECESSARY to maintain your account and prevent shut-off. Should a shut-off occur, the total invoice amount, along with a $40.00 reconnection fee, must be paid before 3:00 PM for same-day reconnection.

Payments must be received by 4:00 PM at the Village Administrative Office by the shut-off deadline indicated on your bill. If the necessary payment is not received by the Administrative Office by 4:00 PM, a shut-off notice will be sent via fax to the Electric Department and/or the Water Department (if applicable) before the office closes. Service disconnection will commence at 7:00 AM on the day following the shut-off notice deadline specified at the bottom of your utility bill. Shut-off will take place regardless of whether payment is made at the Administrative Office after 4:00 PM or before the 7:00 AM shut-off time. Before utility service can be restored, the property owner and/or tenant must deposit $200.00 with the Village office for a first-time shut-off. Future shut-offs will require additional deposit payments. Property owners who are obligated to pay the extra reconnection deposit will qualify for a refund of such.

Outstanding bill:                                                 185.00

Deposit charge:                                                   200.00

Reconnection fee:                                                 40.00

TOTAL REQUIRED FOR RECONNECT:        $425.00

If you choose to pay via check or automatic bank withdrawal, and we receive notification from the financial institution regarding insufficient funds (NSF) to cover your payment, you will incur charges for the total amount of your utility bill, a late fee, and a returned payment fee of $30.00. Failure to pay your bill and associated fees will lead to a service shut-off. Should you have one or more instances of NSF, our office retains the right to decline future payments made by check and/or automatic bank withdrawal.

Please be informed that the Village Administrative Office does not facilitate payment arrangements or grant extensions for payments. Below is a list of organizations that may assist you with your utility bill. If you require help with your bill, it is advisable to contact the organization promptly, as they may require an appointment. If you receive approval for assistance, please inform the Village Administrative Office accordingly. Any organization providing utility bill assistance must supply our office with verification of the payment pledge.

ERIE/HURON CAC  92 N PLEASANT ST. NORWALK, OH. 44857  PH: 419-668-9823 / FAX: 419-668-2251

HURON CO. DEPT. JOB & FAMILY SERVICES  185 SHADY LANE DR. NORWALK, OH. 44857  PH: 419-668-9152

HURON COUNTY VETERAN'S SERVICE OFFICE  185 SHADY LANE DR., SUITE C NORWALK, OH. 44857 PH: 419-668-4150 / FAX: 419-663-6250

SALVATION ARMY  901 NORTHWEST ST. BELLEVUE, OH. 44811  PH: 419-483-8189

CONGREGATIONAL COMMUNITY CHURCH  29 CHAPEL ST. MONROEVILLE, OH. 44847  PH: 419-465-2165

ST. VINCENT DePaul ST. MARY'S CHURCH  38 W LEAGUE ST. NORWALK, OH. 44857  PH: 419-668-2005

If you have any questions, please contact the Village Administrative Office at 419-465-2922 or 419-465-4443.

STARTING OR STOPPING SERVICE

To initiate service for a utility account, kindly visit the Administrative Office during the hours of 8:00 AM to 4:00 PM, Monday through Friday. Please note that applications for new utility service cannot be processed after 4 PM.

New customers must complete a service application and present photo identification. Tenants renting the property are required to pay a utility deposit before service can commence. If gas service is available in the home, the utility deposit is $250.00. Conversely, if there is no gas service, the deposit is $300.00. Deposits are not applied to the first month's bill and will be addressed when the tenant vacates the property. Service applications for occupying or vacating the property cannot be backdated. Please ensure that your service application is finalized before occupying or vacating the residence.

To discontinue service, please reach out to the Administrative Office to finalize your utility account. You must provide your name, new address, telephone number, and a date for the termination of services. PLEASE BE ADVISED THAT A FINAL READING CANNOT BE BACKDATED. The Village of Monroeville will have a reasonable timeframe to read, remove, or disconnect the service and/or meters after receiving notice from the consumer. The Village will ensure that all consumer obligations are fully settled before returning any deposits. The Village reserves the right to withhold the return of any deposit for 14 (fourteen) days from the consumer's last payment to confirm that the financial account for any check issued for that payment has sufficient funds to clear. Upon the discontinuation of service, any remaining deposit exceeding any debts owed to the Village will be refunded to the consumer.

E-MAIL NOTIFICATIONS

Should you opt to receive your utility bill through e-mail, it is necessary to complete the Agreement to Receive Electronic Communication form, which is available in the AVAILABLE FORMS section of this page. Completed enrollment forms may be submitted at the Village Administrative Offices, located at 21 N Main Street, Monroeville. Please note that YOU ARE REQUIRED to fill out an enrollment form to receive utility bill email notifications, as enrollment requests will not be accepted via telephone. If you decide to enroll in this program and later wish to modify your email information or withdraw your request for electronic notifications, YOU ARE REQUIRED to submit a written request. All enrollees will continue to receive a utility bill through regular mail for 1-2 months following enrollment, to ensure that electronic notifications are being successfully delivered.