UTILITY BILLS (Electric/Water/Sewer)
Utility bills are due by the 10th of every month. Payment can be made in the form of cash, check, money order, or credit/debit card. Check or money order should be made out to the Village of Monroeville. You can also sign up for automatic withdrawal, which doesn't include any fees. The authorization form for automatic withdrawal is available for download under the Available Documents section of this page. Payment options are as follows:
- Payment can be made in person at the Village Administrative Office, 21 N Main Street, Monroeville, in the lobby, at the drive-up window, or using the 24/7 night-drop box located just past the drive-up window. For the lobby and/or the drive-up window, the office is open Monday through Friday, 8:00 AM to 4:30 PM.
- Payment can be mailed to the Village Administrative Office. Please address your envelope to Village of Monroeville P.O. Box 156 Monroeville, OH. 44847. Please make check or money order out to the Village of Monroeville.
- Payment can be made via debit or credit card, 24/7, at www.GovPayNow.com, using the Pay Location Code (PLC) number 4996. Please be advised that the GovPayNow website charges a non-refundable processing fee for its services for each payment made. Customers can also call the Village Administrative Office (419-465-2922) to process a credit-debit card payment or customers can call GovPayNow directly to process a credit/debit card payment (1-888-604-7888). The GovPayNow website accepts MasterCard, Visa, American Express, Discover, or debit cards.
- Customers can provide a checking or a savings account for automatic payment withdrawal on the 10th day of each month. If the 10th falls on a Saturday, the withdrawal will occur on Friday, the 9th. If the 10th falls on a Sunday, the withdrawal will occur on Monday, the 11th. The authorization form for automatic withdrawal is available for download under the Available Documents section of this page. Once enrolled, you will continue to receive a hard copy of your utility bill which will have the "Automatic Payment Plan" stamp on the invoice.
- If paying with a check, PLEASE DO NOT POST DATE YOUR CHECK. This action does not allow for the posting of your payment to your utilty account the day it is received by our office.
Monthly utility invoices are processed within the last few days of the preceding month in which they are due. All invoices are mailed via the postal service. Several years ago, the USPS made the decision to move bulk mailing away from smaller post offices to large facilities. Our bulk mailings, which include utility invoices, are now taken to the Norwalk Post Office, the first step of their journey. From there, they are sent to the Cleveland mail distribution center for processing. They are then returned to the Norwalk Post Office and from there, to our local post office. Due to this multi-step process, the date on which you receive your utility invoice can vary from month to month. We cannot guarantee you will receive your invoice by the 1st of the month. If at any time you have not received your invoice in a timely manner, please contact our office and we will let you know the amount due.
As you look at your utility invoice, you will see a "NET" amount and a "GROSS" amount. If your payment is received by the 10th of the month, the "NET" amount is due. We give a grace period of one to two days depending on whether or not the 10th of the month falls on a weekend. Please remember that after the grace period, the "GROSS" amount of your invoice is due in order for your account to be satisfied. The "GROSS" amount includes a 10% late fee.
If payment is delinquent, shut-off deadline information is listed on the bottom of your utility bill. PAYMENT THAT IS MADE WITHIN THE 72-HOUR PERIOD PRIOR TO THE SHUT-OFF DEADLINE MUST BE PAID IN THE FORM OF CASH, MONEY ORDER, OR DEBIT/CREDIT CARD. CHECKS WILL NOT BE ACCEPTED. PAYMENT IN FULL IS REQUIRED for your account to be satisfied and to avoid shut-offf. If a shut-off occurs, the total amount of your invoice and a $40.00 reconnection fee payment will be required, PRIOR TO 3:00 PM FOR RECONNECTION THE SAME DAY.
Payment must be received NO LATER THAN 4:00 PM at the Village Administrative Office, by the shut-off deadline listed on the bill. If the required payment is not received by the Administrative Office by 4:00 PM, the office will send a notice of shut-off via fax to the Electric Department and/or to the Water Department (where applicable), prior to the Administrative Office closing time. The disconnection of service will begin at 7:00 AM on the day immediately following the shut-off notice deadline that is indicated on the bottom of your utility bill. Shut-off will occur regardless of whether the payment is received at the Administrative Office after 4:00 PM or prior to the 7:00 AM shut-off time. Prior to the utility service being restored, the owner of the property and/or the tenant is required to make a deposit to the Village office in the amount of $200.00, for a first time shut-off. Future shutoff's will incur additional deposit payments. Property owners who are required to pay the additional reconnection deposit will be eligible for a refund of such deposit after six months of satisfactory payment history. Please see the following example:
Outstanding bill: 185.00
Deposit charge: 200.00
Reconnection fee: 40.00
TOTAL REQUIRED FOR RECONNECT: $425.00
If you pay by check or by automatic bank withdrawal, and we are notified by the financial institution that there are insuffient funds (NSF) to cover your payment, you will be charged the amount of your utility bill, a late fee and a returned payment fee of $30.00. Non-payment of your bill and fees will result in a shut-off. If you have one or more occurences with NSF, our office reserves the right to refuse future payments made in the form of a check and/or automatic bank withdrawal.
Please be advised that the Village Administrative Office does not make payment arrangements and/or grant payment extensions. Please see below for a list of organizations that may be able to help you with your utility bill. If you seek assistance for your bill, please contact the organization as soon as possible, as they may require an appointment. If you are approved for assistance, please contact the Village Administrative Office to advise. Any organization that provides assistance for a utility bill needs to provide our office with payment pledge verification.
ERIE/HURON CAC 92 N PLEASANT ST. NORWALK, OH. 44857 419-668-9823
HURON CO. DEPT. JOB & FAMILY SERVICES 185 SHADY LANE DR. NORWALK, OH. 44857 419-668-9152
SALVATION ARMY 901 NORTHWEST ST. BELLEVUE, OH. 44811 419-483-8189
CONGREGATIONAL COMMUNITY CHURCH 29 CHAPEL ST. MONROEVILLE, OH. 44847 419-465-2165
ST. VINCENT DePaul ST. MARY'S CHURCH 38 W LEAGUE ST. NORWALK, OH. 44857 419-668-2005
If you have any questions, please contact the Village Administrative Office at 419-465-2922 or 419-465-4443.
STARTING OR STOPPING SERVICE
If you need to set up a new utility account, please visit the Administrative Office between the hours of 8:00 AM and 4:30 PM, Monday-Friday. You will be required to fill out a service application and provide photo identification. If you are a tenant that is renting the property, a utility deposit payment is required upfront. If you have gas service in the home, the utility deposit is $250.00. If you do not have gas service, the utility deposit is $300.00. Deposits aren't applied to the first month's bill. Deposits are addressed upon the tenant vacating the property. Service applications for someone that is occupying and/or vacating the property cannot be backdated, so please fill out your service application prior to occupying the residence and/or prior to vacating the residence.
If you need to stop service, please contact the Administrative Office in order to finalize your utility account. You are required to provide your name, your new address, and your telephone number, as well as a date for termination of services. PLEASE BE ADVISED THAT A FINAL READING CAN'T BE BACKDATED. The Village of Monroeville shall have a reasonable time in which to read, remove or disconnect the service and/or meters after receiving notice from the consumer. The VIllage shall ascertain that all obligations of the consumer have been settled in full prior to the return of any deposits by the Village to the consumer. The Village reserves the right to withhold the return of any deposit for a period of 14 (fourteen) days from the consumer's last payment to ensure that the financial account of any check written for that payment has sufficient funds to clear the check. Upon discontinuance of service, any remaining deposit in excess of any indebtedness owed the Village shall be refunded to the consumer.
UTILITY RATE INCREASE, JULY 2023
Raising utility rates is never an easy decision for Monroeville's Village Council to make. While the entire administration is proud to achieve positive results from the infrastructure investments and upgraded technologies with the current water and sewer rates, in order to ensure continued exceptional service and commitment to the community, the decision to raise these rates became necessary. In addition to the major water and sewer infrastructure projects that have been accomplished recently, and are projected to continue as necessity requires and as the Ohio EPA mandates them, this administration is determined to continue the efforts to improve productivity, efficiency, and reliability of the Village's water and sewer services. Along with increased skills from our dedicated employees, who are committed to deliver on water and wastewater quality service, the administration has endeavored to find cost savings at every opportunity to mitigate being outpaced by costs of raw material, chemicals, production and general overhead administrative and insurance costs. With two years passing without an increase in these utility rates, and based on the recommendation of Courtney & Associates and the Utilities Committee, rate increases of 5% for water each year, for three years, and 10% for sewer for one year will be implemented. Beginning with the JULY 2023 utility billing, residential customers will see an increase of $1.85 for the first two thousand gallons of water usage, and an increase of $6.70 for the first two thousand gallons of sewer usage. Consumption in excess of the first two thousand gallons of usage for both utility services will increase incrementally.
As always, we are in this together and continue to look for ways to be fiscally responsible and serve all those who live and work here to the best of our ability.